Commercial Insurance Claims Adjuster

Manage a portfolio of claims across multiple lines of business, including coverage analysis, investigation, evaluation of policy liability, legal liability (where appropriate), and quantum.

• Manage a portfolio of claims across multiple lines of business, including coverage analysis, investigation, evaluation of policy liability, legal liability (where appropriate), and quantum.
• Deliver customer-focused outcomes by ensuring claims are handled efficiently and empathetically, maintaining high service standards.
• Work collaboratively with internal teams (including Underwriting), and third-party service providers to ensure claims service standards are met and customer expectations are exceeded.
• Maintain accurate and timely records in line with company standards and regulatory requirements.
• Represent the company professionally in all interactions with clients, brokers, and other stakeholders.
• Support continuous improvement by providing feedback and contributing to projects and initiatives aimed at enhancing the claims process and customer experience.

• Solid technical claims handling experience, ideally across multiple lines of business.
• Demonstrated experience in delivering excellent customer service within a claims environment.
• Practical and common-sense approach to resolving claims and customer issues.
• Sound understanding of the insurance/reinsurance market (preferred).
• Ability to work collaboratively within a team and with external partners.
• Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
• Previous experience in a claims handling or adjusting role; cross line of business experience is advantageous.

• Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.